|
|
|
|
|
|
|
 |
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Work hours (Monday-Friday):
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
|
 |
We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
- Context Help. Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP. A drop-down window appears with more information about how to use the functionality of the particular section of the CP.
- Video Tutorials. We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
- Help Center. This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database, but much more advanced than the standard static FAQ. We regularly update the database of the Help Center with new entries.
- Ticketing System. If you still haven’t found the answer to your question in the Help Center, we suggest that you use our Ticketing System. You can open a ticket by clicking on the Request Help link. Each ticket is replied to within no more than 60 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the Request Help link in the CP.
2. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.
3. BY PHONE. YOU CAN CONTACT US AT:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
Sales Help Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
Please, prepare your account information in advance when calling us to request help.
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of Free Domain Name Registration and Hosting and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.
|
|
Contacting the Free Domain Name
Registration & Hosting support department is easy! All it takes is just one click from the Control Panel. We
guarantee that our support staff will manage to answer every ticket within an hour. The current average response time
from our support team is 15 minutes. Our support team maintains a professional level of customer support at all times,
guaranteed!
Free Domain Name Hosting offers free
domain name registration with a Linux-based Web Hosting solution. Linux is a comprehensive, stable platform. Linux Web
Hosting coupled with Apache is able to accommodate all of the most requested Web Hosting account options. For advanced
developers who prefer to program in Perl, C and C++ or PHP our web hosting packages include everything you need.
Whether you are running a high volume traffic site that generates a lot of bandwidth or a small personal website, Free Domain Name Hosting offers a
solution for you.
Free Domain Name Hosting also
offers a perfect solution for individuals who do not know HTML, scripting or programming, because we have a FREE
Online WebSite Builder - Site Studio included in each hosting plan. Site Studio is so easy to use a child can make
their own website in less than 10 minutes.
Free Domain Name Hosting offers free
domain name registration with all web hosting and all products are backed with a money-back guarantee. Free Domain Name Hosting guarantees
fast, reliable and secure virtual hosting. We realize high speed lines and servers, valuable account options and
plentiful disk storage are only half of the commitment you expect from your web host. We deliver on the other half of
that commitment as well by providing fast, efficient support with a dedication to quality, reliable service.
|
|
