Being able to communicate with your shared website hosting provider when you have any sort of questions or experience any issues is important and how quickly they'll answer back and react is usually crucial, especially if your site is business-oriented, as more downtime often means losing prospective customers. The support options are a way to distinguish actual providers from resellers. The latter generally respond only to email messages or support tickets and you may need to wait for a whole day or more in order to receive a reply. If your problem needs several responses, you may end up losing days in order to have a problem resolved. When you use a genuine and trustworthy web hosting company, you will be able to connect with the support at any time and get a quick reply whatever the issue or your question is - pre-sales, customer or technical one.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all of our shared website hosting plans are round-the-clock, which means that you can forget about waiting for a couple of days to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an e-mail message. If you do have an account, you are able to open a support ticket on top of the other three methods of contact. You are able to choose the most suitable way to contact us based on where you are or what hardware you are using. We will assist you for more or less any webhosting-related query that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the max response time will never exceed sixty minutes.