There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a ticketing system. It’s the least complicated communication method for different reasons. In case no client support team member is free at the moment and they are all occupied, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste extensive bits of info without the need to worry about printing errors, and if a certain problem requires more time to be solved or a number of responses have to be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting company is that they’re usually separate from the hosting platform, which implies that if you have to provide info or to follow guidelines, you’ll need to use at least two separate admin dashboards and this number may rise if you desire to manage a couple of domains. Additionally, lots of web hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Website Hosting

In stark contrast with what you may find with a lot of other web hosting providers, the support ticket system that we use with our shared website hosting is an integral part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You won’t need to memorize several log-in names and passwords, since you’ll be able to manage both your tickets and the hosting account itself from one single location. So, in case you have an enquiry or encounter a difficulty, you can contact our customer support staff right away. Our system features an intelligent search functionality. This goes to say that even if you have submitted tons of tickets through the years, you’ll be able to track down the one that you want in an instant. Additionally, you can see knowledge base recommendations for dealing with common obstacles.