A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It is a very efficient method to get some info about the website hosting services or have some problem resolved because you are talking to a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the low chance of errors at the time you exchange data such as usernames or domain names, the more rapid response time as the communication is live and the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue in question. Also, you'll be able to connect with a live chat room from any kind of computer that is connected to the Internet, avoiding the phone fees that you will need to pay if you're calling to another country.

Live Chat Support in Shared Website Hosting

As we acknowledge the fact that a great number of issues are easily resolved when you speak with a live person, we supply a live chat service for all our prospective and active customers. The chat is online every day and our support representatives will help you with a number of questions and problems. In case you aren't our client yet, you're able to find out more about our shared website hosting plans and the hosting platform in general to be certain that your sites will work efficiently on our servers. In case you already have an account and you've got some questions or you have any troubles with any of our services, you will be able to join us on our live chat and we will provide the required information or assist you to troubleshoot the issue. You'll need to open a trouble ticket for certain issues that need longer time or the help of a system administrator, but for a variety of common troubles you will get help on the spot.