A 99.9% Server Uptime
The primary advantage of setting up your own shared website hosting platform is that you do not need to worry about compatibility issues – you design a special set of software tools in such a way as to work with a specific set of hardware parts. The final outcome is something a whole lot more stable and dependable, as there are less possible chances of failure. We’ve built our cloud hosting system using time–proven hardware elements as well as a strongly modified version of SELinux so as to create an incredibly safe and secure environment for all your websites.
For this reason, with each of our shared website hosting packages we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on high–end hardware parts furnished by Juniper. In addition, on each and every router, we’ve set up a firewall with an elaborate set of rules with the intention to sift out all dubious requests.
Because of this, in all our data center facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not content with our hosting services, or if you consider them insufficient, or if you decide that you should use a VPS servers rather than a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have complete control of your domains even when you delete your hosting account with us.
24/7 Technical Support
If you have ever been forced to wait around for hours to get a response, you are aware of how irritating this can be, particularly when your web site is on the line. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our technical support engineers will be right here and they will reply to you within sixty minutes. And the best thing is that their average support ticket response time is under 20 minutes!