Technical Support Channels
A One–Hour Response Guarantee
Every single help request you send to us will be responded to within maximum one hour. If your ticket or e–mail needs further assistance from an administrator, we will forward it and leave a comment to let you know that your issue is being worked on. If you order our Optional Admin Services package, any of the tasks included there will be performed at a time of your choosing.
A Topflight Customer Support Service
- We’ll be online for you 24/7 to answer any questions that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have installed on your behalf on the server. In case you also need support with server administration procedures, you can examine our Optional Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus installation and troubleshooting services.
An Easy–to–Navigate Help Area
Every dedicated server comes with our free–of–charge Web Hosting Control Panel, which offers an exhaustive knowledgebase plus a selection of educational video tutorials. Whenever you need assistance with the Web Hosting Control Panel, just hit the Videos or Help buttons in the upper right corner.